Contact support@revoluette.com for Cadivelo support. Cadivelo is operated by Yiqun Chi under the Revoluette brand.
Restore Pro
Use the Apple Account that purchased Pro, connect to the internet and open More → Purchases → Restore Purchases. Pro is a one-time purchase. A pending purchase may need Apple’s approval process to finish. For billing and refunds, see Apple Support. Do not send us your Apple Account password or payment-card details.
Microphone and recordings
Check Cadivelo’s microphone permission in iOS Settings if tuning or recording does not receive audio. Recording must be started explicitly. Background recording follows the app’s recording setting and system permissions. Export important recordings before removing the app or changing devices. Shared files and backups are managed separately from the app library.
Report a problem
Please include the Cadivelo version and build, iOS version, device model, steps to reproduce, expected result and what actually happened. A screenshot or short screen recording may help; remove personal information first. Audio attachments are optional—send them only when necessary and when you have the right to share them. Persistent diagnostic-log export is not required for support.
For purchase problems, also state whether the app came from the App Store or TestFlight and the message shown on the purchase screen. Please do not include passwords, verification codes, full receipts or unrelated personal information.
Privacy
Send privacy questions or requests to the same email address and put “Cadivelo privacy” in the subject if convenient. Read the Privacy Policy and Terms.